Terms of Service
Last updated: June 19, 2026
These Terms of Service (“Terms”) govern your access to and use of the Plato platform and related services (the “Service”) provided by Plato (the “Company”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you are entering into these Terms on behalf of a restaurant or other organization, you represent that you have authority to bind that organization.
1. Acceptance of terms
By accessing or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. We may update these Terms from time to time; continued use after an update constitutes acceptance of the revised Terms.
2. Description of the Service
Plato is a software-as-a-service platform for restaurant reservation management and operations, including table and floor management, guest and reservation records, messaging with guests, waitlists, reporting, and related operational tooling. The Service is provided to restaurants and their authorized staff.
3. Accounts and your responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration information, keep it current, and promptly notify us of any unauthorized use. You are responsible for the conduct of all users you grant access to your restaurant’s workspace.
4. Acceptable use
You agree not to misuse the Service. You will not: use it to violate any law or third-party right; send unlawful, harassing, or unsolicited messages to guests; attempt to gain unauthorized access to the Service or other tenants’ data; interfere with or disrupt the Service; or reverse engineer, scrape, or resell the Service except as expressly permitted.
5. Fees and trial
Paid plans are billed at the rates presented at the time of purchase. Where a free trial is offered, the Service may convert to a paid plan at the end of the trial unless cancelled. Fees are non-refundable except where required by law. We may change pricing on prospective notice.
6. Intellectual property
The Service, including its software, design, and content (excluding your data), is owned by the Company and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights to the data you submit; you grant us a license to process it solely to provide the Service.
7. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
8. Limitation of liability
To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. Our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve months preceding the event giving rise to the claim.
9. Termination
You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms or to comply with law. On termination, your right to use the Service ceases; provisions that by their nature should survive (e.g. IP, disclaimers, liability limits) will survive.
10. Governing law
These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai, UAE will have jurisdiction over any dispute, without regard to conflict-of-laws rules. (Jurisdiction is a placeholder pending legal review.)
11. Contact
Questions about these Terms can be sent to hi@plato.company.